TK99 Casino's Privacy Policy

1. Introduction

Welcome to the TK99 Casino Privacy Policy. We believe that safeguarding a player's personal information is the cornerstone of building trust. When you create an account and use our services at TK99 Casino, we collect certain personal data – this policy explains in detail how that information is used, stored, and protected.

This Privacy Policy applies to the TK99 Casino website, mobile browser version, and all related services. By using our services, you agree to the terms of this Privacy Policy.

This policy is drafted in accordance with Bangladesh's data protection laws and international privacy standards. If you have any questions, please contact our support team.

2. Information We Collect

TK99 Casino collects your information from various sources. The table below provides a detailed breakdown:

3. How We Use Your Information

Information collected at TK99 Casino is used for the following purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To ensure smooth operation of gaming, betting, lottery, and other services.
• Payment Processing: To process deposits and withdrawals securely.
• Fraud Prevention: To detect and prevent fraud, money laundering, and other illegal activities.
• Customer Support: To resolve your issues and answer your questions.
• Personalized Experience: To recommend games and offer bonuses tailored to your preferences.
• Legal Compliance: To comply with applicable laws and regulatory requirements.
• Security Improvements: To analyze and improve platform security and performance.

When handling your information, we always follow the principle of data minimisation — only the information that is strictly necessary is ever used.

4. Data Sharing & Disclosure

Your information may be shared in the following specific circumstances:

• Payment Provider: Necessary data is shared to process transactions via Mobile Pay, Nagad, or bank transfers.
• Game Software Providers: Only the minimum data necessary for game operation may be shared.
• Law Enforcement: We may be legally required to disclose information to authorities in response to a court order or official investigation.
• Anti-Money Laundering: Sharing data with regulatory authorities to prevent financial crime is a legal obligation.
• Technology Service Providers: Companies contracted for server hosting, cybersecurity, and related services.

When sharing data with third parties, we sign strict data processing agreements and ensure they maintain the same privacy standards we do.

5. Cookies & Tracking Technologies

TK99 Casino uses cookies and similar tracking technologies on its website. The different types of cookies are described below:

• Essential Cookies: These are essential for the site to function properly. Login sessions, security tokens, and similar elements fall under this category and cannot be disabled.
• Performance Cookies: Used to analyze site speed and performance, and to understand which pages receive the most traffic.
• Functionality Cookies: To remember your preferred language, theme, and other settings.
• Analytics Cookies: Used to analyse user behaviour for service improvement.

You can disable cookies at any time through your browser settings, though doing so may affect certain features of the site.

6. Data Retention Period

TK99 Casino retains collected data in accordance with the following policy:

Once the retention period expires, data is securely deleted or anonymised so that your identity can no longer be identified.

7. Your Privacy Rights

Under the TK99 Casino Privacy Policy, you have the following rights:

To exercise any of these rights, contact our support team. Requests are typically processed within 30 days.

8. Security Measures

TK99 Casino uses industry-leading security measures to protect your data:

• 256-Bit SSL/TLS Encryption: All data transfers are encrypted and cannot be read by third parties.
• Two-Factor Authentication (2FA): Option to add an extra layer of security to your account.
• Firewall & DDoS Protection: Servers are protected against cyber attacks.
• Regular Security Audits: Penetration testing conducted by third-party security experts.
• Encrypted Database: Stored data is also encrypted, making unauthorized access impossible.
• Suspicious Login Detection: Automatic alerts for unusual login patterns.

9. Children's Privacy

TK99 Casino is strictly not intended for anyone under the age of 18. We do not knowingly collect personal information from minors.

If a minor has used our platform and their information has been collected:

• The account will be closed immediately.
• All collected data will be permanently deleted.
• Parents or guardians will be notified where applicable.

If you believe your child has used our platform, please contact us immediately.

10. Third-Party Services

The TK99 Casino platform may integrate certain third-party services:

• Game Provider: We work with various software providers for Live Casino and slot games. These providers operate under their own privacy policies.
• Payment Gateway: Mobile Pay, Nagad, and other payment providers have their own privacy policies.
• Analytics Tools: Tools used to monitor site performance collect data in a limited capacity.

11. Privacy Policy Changes

TK99 Casino reserves the right to update this Privacy Policy at any time. When changes are made:

• Updated policies will be published on the website with the revision date.
• For significant changes, a notification may be sent to your registered email.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

12. Contact & Complaints

For any privacy-related questions, concerns, or requests, please get in touch with us:

• Email: support@tk99casino.app
• Live Chat: Chat button at the bottom-right corner of the website.
• Response Time: We typically respond within 24–48 hours.

We take every privacy-related request seriously and work to resolve it as quickly as possible. You can reach our data protection team directly at any time.

Also visit our FAQ page You'll find answers to common privacy questions. Visit our Terms & Conditions page as well.